A REVIEW ON E-GOVERNMENT IN GHANA

 

A REVIEW ON E-GOVERNMENT IN GHANA [PDF]

Clara Owusuaa-Konadu Snr

DOI: http://doi.org/10.21681/IJMSIR-17040-1014-2021

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Abstract: Governments in both advanced and developing countries worldwide, including Ghana, are progressively using internet technologies to offer various public services to their citizens. This has brought about the advancement of numerous electronic government projects intended to improve government service delivery to its citizens and enhance interaction with industry and Business. The Government of Ghana has strongly supported E-government services since 2012. It has come up with projects like E-Justice/court computerization, E-services for the service offered by 10 governmental agencies comprising the Food and Drugs Authority (FDA), Passport Office, DVLA, Birth and Deaths Registry, Ghana Tourist Board, AMA, and others. The Government of Ghana has made a great effort to put into service the use of Electronic Government. The E-Government has many potential benefits: cost reduction and efficiency improvements; allows businesses and citizens to see policies, rules, governmental and political information; ensures transparency and accountability. Unlike traditional service provision mode, E-government reduces bureaucracy, provides easy use of service, ensures convenient and fast transaction, and improves service quality in terms of accessibility, time, and content. Despite the beneficial impacts of E-government, it also has some challenges: inadequate ICT infrastructure, technical expertise for designing, setting up, and carrying out ICT infrastructure, and knowledge for handling and exploiting online processes. The majority of existing works on e-government focus on developed countries, with only a few considering developing countries. Considering the differences in environmental factors such as culture between developed and developing countries, studies conducted in developed countries may not be generalized for developing countries. As a scholarly contribution, this study examines e-governments in Ghana.